Introduction
These Terms and Conditions ("Terms") govern your purchase and payment transaction with BRAIN STORY SDN. BHD. (Business Registration No: 1280986-W). By proceeding with this payment, you agree to be bound by these Terms. All payments are securely processed through Bayarcash.
1. Acceptance of Terms
By completing your payment, you acknowledge that you have read, understood, and agree to these Terms. These Terms constitute a legally binding agreement between you and BRAIN STORY SDN. BHD. for this transaction.
2. Payment Processing
All payments are processed securely through Bayarcash, our certified payment gateway partner. Your payment information is encrypted and handled according to industry security standards. Processing times may vary depending on your chosen payment method. You will receive a confirmation once your payment is successfully processed.
3. Order and Payment Confirmation
Upon successful payment, you will receive an email confirmation with your transaction details. This confirmation serves as proof of purchase. Please retain this confirmation for your records. If you do not receive confirmation within 24 hours, please contact us immediately.
4. Pricing and Fees
All prices displayed are final and include applicable taxes unless otherwise stated. Additional fees such as shipping charges will be clearly shown before payment completion. Payment processing fees, if applicable, will be disclosed during checkout. Prices are subject to change without notice for future transactions.
5. Refunds and Returns
Refund eligibility depends on the nature of your purchase and our refund policy. Refund requests must be submitted within the specified timeframe for your purchase type. Approved refunds will be processed back to your original payment method within 5-14 business days. Processing fees may not be refundable. Please contact us for specific refund inquiries.
6. Delivery and Fulfillment
For physical products, delivery will be made to the address provided during checkout. Delivery timeframes are estimates and may vary due to circumstances beyond our control. You are responsible for providing accurate delivery information. For digital products or services, access details will be provided via email after payment confirmation.
7. Customer Responsibilities
As a customer, you agree to:
- Provide accurate and complete payment information
- Use only payment methods that you are authorized to use
- Notify us immediately of any unauthorized transactions
- Comply with all applicable laws regarding your purchase
- Provide accurate delivery information for physical products
8. Privacy and Data Protection
Your personal and payment information is protected in accordance with applicable data protection laws. We collect only necessary information for transaction processing and order fulfillment. Your payment data is processed securely by Bayarcash and is not stored on our servers. We do not share your personal information with third parties except as required for transaction processing.
9. Transaction Security
We implement industry-standard security measures to protect your transaction. All payment processing is handled through secure, encrypted connections. However, you are responsible for keeping your payment credentials confidential. Never share your payment information with unauthorized parties. Report any suspicious activity immediately.
10. Limitation of Liability
BRAIN STORY SDN. BHD. shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products/services. Our total liability is limited to the amount you paid for the specific transaction in question. We are not responsible for delays or failures due to circumstances beyond our control.
11. Prohibited Uses
You may not use our payment services for:
- Fraudulent or unauthorized transactions
- Money laundering or illegal activities
- Purchasing prohibited or illegal items
- Violating any applicable laws or regulations
12. Dispute Resolution
If you have concerns about your transaction, please contact us first to resolve the issue. For payment disputes, you may also contact Bayarcash directly. We are committed to resolving issues fairly and promptly. Unresolved disputes may be subject to mediation or arbitration as permitted by law.
13. Order Cancellation
Order cancellation may be possible before processing begins, depending on the nature of your purchase. Contact us immediately if you need to cancel your order. Once processing has begun, cancellation may not be possible, but you may be eligible for a refund according to our refund policy.
14. Governing Law
These Terms are governed by the laws of Malaysia. Any disputes arising from your purchase or these Terms shall be subject to the jurisdiction of Malaysian courts. This agreement does not affect your statutory consumer rights under applicable law.
15. Changes to Terms
These Terms apply to this specific transaction. We may update our Terms for future transactions. Any changes will not affect transactions already completed under previous versions of these Terms.
Effective Date
These Terms are effective for this transaction completed on September 15, 2026.